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Terms and conditions
With Aston VIP
Terms Overview
01 January 2025
01 January 2025
Aston VIP Ltd
15581061
128 City Road, London,
United Kingdom, EC1V 2NX
+44 20805 08064
contact@aston.ae
Aston Advisory Ltd
14060132
128 City Road, London,
United Kingdom, EC1V 2NX
1. Introduction
Welcome to Aston VIP Ltd (“Aston VIP”) and Aston Advisory Ltd (“Aston Advisory”). For the purposes of these Terms and Conditions (“Terms”), references to “Aston VIP” also encompass Aston Advisory, as both entities operate collectively to provide comprehensive services under the Aston VIP brand.
These Terms govern the provision of our services, including but not limited to company setups, visa processing, and related consultancy in the United Arab Emirates (UAE) and other jurisdictions. By signing up for our services, you (“Client” or “you”) agree to be bound by these Terms. Please read them carefully.
These Terms are legally binding and are designed to protect both parties by clarifying the rights and obligations associated with our services. Aston VIP Ltd and Aston Advisory Ltd reserve the right to amend these Terms at any time, with updated versions posted on our website. Continued use of our services after such updates constitutes acceptance of the revised Terms.
If any section of these Terms is deemed unenforceable by law, the remaining provisions will remain in effect. For any questions or clarifications regarding these Terms, please contact us via email at contact@aston.ae or by phone at +44 20805 08064.
This introduction ensures transparency and clarity, reinforcing our commitment to delivering professional and compliant services across all jurisdictions where we operate.
2. Annual renewal fees
We collect personal data to provide our services, comply with regulations, and enhance your experience.
1. Information you provide directly
Identity details
Full name, date of birth, nationality, passport or ID copies, and photographs.
Contact information
Email address, phone number, and physical address.
Business details
Company name, incorporation documents, shareholder information, and business activity.
Financial information
Bank account details, payment records, and tax identifiers.
Source of funds
Documentation to verify the origin of funds or assets involved in transactions.
2.1 Company renewal fees
When you purchase a company setup through Aston VIP, an annual renewal fee from 24,900 AED is required. This fee ensures compliance with UAE regulations and includes the renewal of business licences, government approvals, and associated administrative services necessary to maintain your company’s legal standing.
The annual renewal fee encompasses:
- Renewal of the company’s licence with the applicable free zone or mainland authority.
- Comprehensive administrative support for preparing and submitting documentation and securing necessary approvals.
- Ongoing advisory services to ensure continued compliance with UAE laws and regulations.
Clients must ensure the renewal fee is paid by the due date. Failure to meet the deadline may result in:
- Penalties imposed by UAE regulatory authorities.
- Suspension of services provided by Aston VIP or relevant government entities.
- Cancellation of your company’s registration, which may have significant legal and financial consequences.
Aston VIP are not liable for any penalties, fines, or adverse outcomes resulting from late payments or non-payment of the renewal fee.
2.2 Visa renewal fees
If you have purchased a UAE visa through Aston VIP, a renewal fee is applicable every two (2) years. This fee ensures the seamless continuation of your residency status and includes:
- Processing the renewal of your visa through the appropriate government channels.
- VIP medical services for expedited 24-hour processing, including required medical tests and Emirates ID typing.
- Full administrative support to manage and complete all related procedures.
The visa renewal fee is subject to revision based on changes in government policies, fees, or service charges. Clients are responsible for ensuring that visa renewals are initiated well in advance of expiration to avoid:
- Government-imposed fines for late renewal.
- Cancellation of residency, which could affect your ability to live and work in the UAE.
- Legal repercussions arising from an expired visa.
Aston VIP and Aston Advisory provide comprehensive support to simplify the renewal process, but ultimate responsibility for timely renewal lies with the client. Any changes to government requirements or fees will be communicated promptly to ensure transparency and clarity.
2.3 Company closure or foreclosure
In cases where a client needs to close or foreclose a company, Aston VIP offers liquidation services for a comprehensive fee of 26,500 AED. This service covers all necessary procedures to ensure compliance with UAE regulations and includes:
Preparation of audit reports
Drafting and submission of audit reports to meet statutory requirements.
Liquidation reports
Preparation and filing of liquidation reports with the relevant free zone or mainland authority.
Coordination with authorities
Liaising with regulatory bodies to ensure the proper closure of the company and fulfilment of all legal obligations.
Administrative support
Managing the documentation and approvals required for final deregistration.
This fee does not include:
Outstanding fines or penalties
Clients are responsible for settling any fines incurred due to late licence renewals, non-compliance, or other infractions before the liquidation process can begin.
Additional regulatory costs
Costs for translation, attestation, or other specialised services that may be required as part of the closure process.
Clients must provide all necessary documentation and ensure the settlement of outstanding obligations before initiating the closure process. Aston VIP are not liable for delays or complications resulting from unpaid fines or incomplete submissions by the client.
By offering these comprehensive services, Aston VIP ensure that the company closure process is conducted efficiently and in full compliance with all legal and regulatory requirements.
3. Bank account setup services
3.1 Scope of Services
Aston VIP offers comprehensive bank account setup services in multiple jurisdictions, including both local bank accounts and notional bank accounts. These services are tailored to meet the specific requirements of each jurisdiction and the unique needs of your business. Our services include:
- Preparation and submission of all required documentation to the chosen financial institution.
- Liaising with bank officials to facilitate the account opening process.
- Advising on the most suitable banking options for your business, including both corporate and personal accounts.
- Ensuring compliance with local and international regulations, including Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
3.2 Fees and Exclusions
We charge a one-time fee for assisting with the setup of your bank account. This fee covers the services outlined above but does not include:
- Bank-imposed charges for account maintenance or additional services.
- Fees associated with notarisation, attestation, or translation of documents, if required.
- Any penalties arising from non-compliance with KYC or AML requirements.
Clients are advised that the bank account setup process can vary depending on the complexity of the case, the specific requirements of the financial institution, and the jurisdiction. Aston VIP and Aston Advisory are not liable for delays caused by third-party banks or client-related issues.
3.3 Limitation of liability
§3.3.1 No Guarantees or warranties
Aston VIP provides bank account setup services on a best-efforts basis. While we endeavour to facilitate the successful opening of bank accounts, we do not guarantee outcomes, as approval is subject to the discretion of the financial institution.
§3.3.2 Exclusion of liability
Aston VIP are not responsible for:
- The rejection of applications by financial institutions for any reason.
- Delays caused by third-party banks, including internal processing times or policy changes.
- Compliance-related issues arising from incomplete or inaccurate documentation provided by the client.
§3.3.3 Indemnity
Clients agree to indemnify and hold Aston VIP harmless against any claims, losses, or damages arising from the bank account setup process, including but not limited to non-approval, delays, or third-party actions.
3.4 Client responsibilities
Clients are required to:
- Provide accurate and complete documentation, including identification, proof of address, and business-related documents.
- Respond promptly to requests for additional information or clarification to avoid delays.
- Ensure that all information provided complies with KYC and AML regulations.
Failure to meet these responsibilities may result in delays, additional costs, or non-approval of the bank account. Aston VIP are not liable for any outcomes resulting from the client’s failure to fulfil these responsibilities.
3.5 Jurisdiction-specific expertise
Our services span multiple jurisdictions, including but not limited to:
- The UAE (local and international banks).
- Switzerland (specialising in private and corporate banking).
- Cyprus (including offshore banking solutions).
- Other European and international financial centres.
Each jurisdiction has its own set of requirements, and Aston VIP will guide you through the specific processes to ensure compliance and efficiency.
3.6 Additional services
For clients requiring advanced banking solutions, such as multi-currency accounts, investment banking, or private banking facilities, Aston VIP provide tailored consultancy services at additional charges. These services are designed to meet the specific needs of high-net-worth individuals and global businesses.
4. Subscription fees
Aston VIP provides audit services at AED 399 for turnovers up to AED 1 million and 50 transactions per year. Pricing for audits above AED 1 million will be negotiated separately. Annual tax filing is AED 1,495, and VAT submissions are AED 499 per submission. Including but not limited to:
VAT filings
Preparation and submission of Value-Added Tax returns, ensuring adherence to applicable laws.
Annual audits
Coordination of annual audits to meet regulatory requirements, including liaising with auditors and preparing necessary documentation.
Compliance guidance
Ongoing support and advice for staying updated with jurisdictional tax regulations.
4.1 Subscription terms
Clients are required to keep their accounts in good standing by ensuring timely payment of subscription fees. Failure to pay on time may result in the following actions:
Suspension of services
Aston VIP and Aston Advisory reserve the right to suspend non-essential services until overdue payments are settled.
Termination of subscription
Repeated non-payment or failure to resolve outstanding fees may result in the cancellation of the subscription.
Clients who wish to opt out of the subscription service must do so at the time of signing the agreement. By opting out, clients assume full responsibility for all tax compliance matters, including filings, audits, and adherence to local regulations. Aston VIP will not be liable for any penalties or legal consequences arising from non-compliance.
4.2 Refunds and adjustments
Subscription fees are non-refundable. Clients who cancel their subscription mid-term will not be entitled to a refund for unused services. Any adjustments to the subscription fee will be communicated at least 60 days in advance, with changes subject to client acceptance.
4.3 Scope and limitations
The subscription fee covers routine compliance support but does not include:
- Additional services requiring extensive customisation or consultancy.
- Government-imposed penalties, fines, or late fees resulting from client delays or non-compliance.
- Legal representation or dispute resolution related to tax or compliance issues.
4.4 Limitation of liability
Aston VIP are not liable for any consequences resulting from a client’s decision to opt out of the subscription service. Clients who choose to manage compliance independently agree to indemnify Aston VIP against any claims, fines, or penalties arising from their own non-compliance.
This subscription structure is designed to provide clients with streamlined compliance solutions while offering flexibility for those who prefer to manage their obligations independently.
5. Exclusivity agreement
By entering into an agreement with Aston VIP, clients expressly agree to a binding exclusivity period of five (5) years. During this exclusivity period, clients are prohibited from the following actions:
Engaging alternative agencies
Clients may not transfer their business or related services to any other agency or consultancy firm without prior written consent from Aston VIP.
Direct engagement with authorities
Clients are restricted from independently managing agreements or engaging directly with free zone authorities, mainland authorities, or any other regulatory bodies for services covered under this agreement.
5.1 Penalties for breach
In the event of a breach of this exclusivity clause, the client shall be liable to pay a penalty of 35,000 AED. This amount is non-negotiable and represents compensation for the resources and efforts expended by Aston VIP in supporting the client’s business operations.
5.2 Post-exclusivity transition
After the five-year exclusivity period, clients may request a transfer of representation or choose to manage their business independently. Such a transfer will incur an administrative handover fee of 19,500 AED, payable in full before the transfer is processed. This fee covers the preparation of all necessary documentation, liaison with relevant authorities, and ensuring a seamless transition.
Clients acknowledge that all outstanding fees, including penalties or other charges, must be fully settled prior to the initiation of any transfer or handover process. Failure to comply with this requirement will result in delays or the potential suspension of services.
This exclusivity agreement is essential to uphold the quality and integrity of the services provided by Aston VIP, ensuring clients receive consistent and compliant support throughout the agreed period.
6. Termination of services
Termination of services by the client is subject to the terms of the five-year exclusivity agreement outlined in Section 5. Clients may not unilaterally terminate services within this exclusivity period unless exceptional circumstances arise, and such termination is approved in writing by Aston VIP.
6.1 Early termination requirements
For early termination requests to be considered, the client must:
- Submit a formal, written request detailing the reasons for termination.
- Settle all outstanding fees, including any applicable penalties, prior to approval.
- Adhere to any additional terms specified by Aston VIP during the termination process.
Aston VIP retain sole discretion to approve or deny early termination requests based on the circumstances presented.
6.2 Liquidation services for company closures
Should a client wish to dissolve a company established through Aston VIP, comprehensive liquidation services are available for a one-time fee of 26,500 AED. This service includes:
- Preparation and submission of audit reports in compliance with local regulations.
- Drafting and submission of liquidation reports to the relevant free zone or mainland authorities.
- Coordination with authorities to ensure the proper closure of the company.
6.3 Exclusions and client responsibilities
The liquidation fee does not cover:
- Fines or penalties accrued due to late licence renewals, non-compliance with regulations, or other infractions imposed by the authorities.
- Costs associated with additional documentation or regulatory requirements outside the standard liquidation process.
Clients are solely responsible for settling any outstanding fines or penalties prior to initiating the liquidation process. Aston VIP will not be held liable for delays or complications resulting from the client’s failure to comply with regulatory requirements.
6.4 Limitation of liability
Aston VIP provide liquidation services on a best-efforts basis and are not liable for any outcomes influenced by third-party authorities, such as delays or additional requirements imposed during the closure process.
This termination policy ensures transparency and fairness while maintaining compliance with applicable laws and regulations, safeguarding both client interests and the integrity of Aston VIP’s services.
7. Compliance requirements
Clients are required to fully comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations in accordance with applicable local and international laws. Compliance with these requirements is mandatory and forms an integral part of the services provided by Aston VIP.
7.1 Client obligations
To ensure compliance, clients must provide the following documentation upon request:
Identification documents
A valid passport or national identification card.
Proof of address
Recent utility bills, rental agreements, or other official documentation confirming residency.
Business documentation
Certificates of incorporation, shareholder agreements, or any other documentation relevant to the nature of the business.
All submitted documents must be accurate, up-to-date, and verifiable. Incomplete or falsified documentation may result in the immediate suspension or termination of services.
7.2 Ongoing monitoring
Aston VIP conducts continuous monitoring of client activities to ensure adherence to KYC and AML regulations. Monitoring includes but is not limited to:
- Regular reviews of client-provided information.
- Cross-referencing client activities with global compliance databases.
- Reporting any suspicious or irregular activities to the relevant regulatory authorities, as required by law.
7.3 Non-compliance consequences
Failure to comply with KYC and AML requirements may result in the following actions:
Service suspension
Aston VIP reserve the right to suspend services until full compliance is achieved.
Immediate termination
Persistent non-compliance or refusal to provide the required documentation will result in the termination of services without liability to Aston VIP.
Regulatory reporting
Non-compliance or suspicious activities will be reported to the relevant authorities, as per legal obligations.
7.4 Independent KYC and AML Policies
Clients should refer to the standalone KYC Policy and AML Policy available on our website for comprehensive details on compliance requirements and procedures. These policies outline Aston VIP’s commitment to regulatory adherence and provide additional guidance on client responsibilities.
7.5 Limitation of liability
Aston VIP and Aston Advisory are not liable for any delays, penalties, or losses resulting from a client’s failure to comply with KYC and AML regulations. Clients indemnify Aston VIP against any claims, damages, or regulatory actions arising from their non-compliance.
By engaging our services, clients acknowledge their understanding of and commitment to these compliance obligations, ensuring transparency and adherence to global regulatory standards.
8. Liability
Aston VIP’s liability is strictly limited to the amount of service fees paid by the client for the specific service in question. Under no circumstances will Aston VIP be held liable for:
Indirect or consequential losses
This includes, but is not limited to, loss of revenue, profits, or business opportunities resulting from the use or inability to use our services.
Delays caused by third-party providers
Aston VIP is not responsible for delays, disruptions, or failures caused by external service providers, such as financial institutions, regulatory bodies, or government agencies.
Penalties resulting from non-compliance
Clients are solely responsible for ensuring the accuracy and timeliness of the information and documentation they provide to Aston VIP. Any penalties, fines, or other regulatory actions arising from client negligence, misinformation, or omissions are not the responsibility of Aston VIP.
8.2 No Guarantees or warranties
Aston VIP provides its services on a best-efforts basis and does not guarantee specific outcomes. Approval of applications, such as visas, bank accounts, or regulatory submissions, remains solely at the discretion of the relevant authorities or institutions.
8.3 Force majeure
Aston VIP shall not be liable for any delays or failure to perform obligations due to events beyond its reasonable control, including but not limited to natural disasters, government actions, labour strikes, or technological disruptions.
This liability clause ensures that clients understand and accept the limitations of Aston VIP’s responsibilities while providing fair protection to all parties involved.
9. Confidentiality
At Aston VIP, we prioritise the confidentiality of all client information and are committed to safeguarding it against unauthorised access, misuse, or disclosure. This commitment forms the cornerstone of our professional relationship with clients and ensures compliance with applicable legal and regulatory requirements.
9.1 Protection of client information
All client information is handled with the utmost care and is only shared under the following circumstances:
Legal obligations
When disclosure is required by law, regulation, or judicial order, Aston VIP will provide only the minimum necessary information to comply with such obligations.
Client consent
Information may be shared with third parties only when explicit, written consent is provided by the client.
Service provision
Where necessary, Aston VIP may share limited information with trusted service providers or partners to fulfil contractual obligations, provided such parties adhere to strict confidentiality standards.
9.2 Data Security Measures
Aston VIP implements robust security protocols to protect client information, including:
Encryption
Sensitive client data is encrypted during transmission and storage to prevent unauthorised access.
Access controls
Access to client information is restricted to authorised personnel who require it to perform their duties.
Regular audits
Periodic security audits are conducted to identify and address potential vulnerabilities in our data handling processes.
9.3 Client responsibilities
While Aston VIP takes extensive measures to protect client data, clients are also responsible for safeguarding their own credentials and sensitive information. Clients should:
- Maintain secure passwords for accessing Aston VIP platforms and services.
- Notify Aston VIP immediately in the event of suspected unauthorised access or breaches.
- Ensure that documents and information shared with Aston VIP are transmitted through secure channels.
9.4 Limitations of liability
Aston VIP is not liable for breaches of confidentiality resulting from:
- Client negligence or failure to secure their credentials.
- Actions of third parties beyond Aston VIP’s control, such as cyber-attacks on external systems.
9.5 Data retention
Client information is retained only for as long as necessary to fulfil the purposes for
which it was collected or as required by law. Upon termination of services, Aston VIP
will securely delete or anonymise client data unless retention is mandated by legal or regulatory obligations.
9.6 Complaints and queries
Clients with concerns about the handling of their information may contact Aston VIP’s data protection officer at contact@aston.ae. Complaints will be addressed promptly,
and appropriate remedial actions will be taken if necessary.
This confidentiality policy ensures that client information is treated with the highest
level of care, balancing transparency and trust with robust data protection practices.
10. Amendments
Aston VIP reserves the right to revise or amend these Terms and Conditions at any time to reflect changes in laws, regulations, or business practices. Such amendments are designed to ensure that our services remain compliant, efficient, and aligned with industry standards.
10.1 Notification of amendments
- Clients will be notified of significant amendments to these Terms via email or through official updates on Aston VIP’s website.
- Notifications will be issued at least 30 days in advance of the changes taking effect, except in cases where immediate amendments are required by law or regulatory bodies.
- Clients are encouraged to review the updated Terms promptly upon notification.
10.2 Client acceptance
Continued use of Aston VIP’s services after the effective date of any amendments constitutes the client’s acceptance of the revised Terms. If a client does not agree
with the amended Terms, they must notify Aston VIP in writing and may be required
to terminate their services in accordance with Section 6 (Termination of Services).
10.3 Scope of amendments
Amendments may include, but are not limited to:
- Changes in service scope or fee structures.
- Updates to compliance requirements, such as KYC or AML regulations.
- Adjustments to reflect changes in applicable laws or regulatory frameworks.
- Clarifications or corrections to ensure consistency and understanding.
10.4 Client responsibilities
Clients are responsible for staying informed about changes to these Terms. It is recommended that clients periodically review Aston VIP’s Terms and Conditions,
as published on our official website, to ensure continued compliance.
10.5 Limitations
Aston VIP is not liable for any misunderstandings or consequences arising from a client’s failure to review or acknowledge amended Terms. Clients are encouraged to seek clarification for any uncertainties by contacting Aston VIP directly.
This amendment policy ensures transparency and allows for flexibility in adapting to evolving legal and business environments while safeguarding both client and company interests.
11. Governing law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. By engaging Aston VIP’s services, clients acknowledge and agree to be bound by these legal provisions.
11.1 Jurisdiction
- Any disputes, claims, or legal actions arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. Clients agree to submit to this jurisdiction for the resolution of all disputes.
- This jurisdiction clause ensures consistency and clarity in legal proceedings, protecting both the client and Aston VIP from unnecessary jurisdictional complexities.
11.2 Good faith resolution
Before initiating any legal proceedings, clients and Aston VIP agree to make reasonable efforts to resolve disputes amicably and in good faith. This includes:
- Engaging in direct communication to discuss and attempt to resolve the issue.
- Exploring alternative dispute resolution mechanisms, such as mediation or arbitration, where appropriate and mutually agreed upon.
11.3 Applicable laws
The interpretation, construction, and enforcement of these Terms shall align with:
- The statutory laws and legal precedents applicable in England and Wales.
- International legal standards, where relevant, to ensure compliance with global regulations.
11.4 Limitation of actions
Any legal action or claim against Aston VIP must be initiated within one (1) year from the date the cause of action arises. Failure to act within this period constitutes a waiver of such claims.
11.5 Client acknowledgement
By agreeing to these Terms, clients affirm that they understand and accept the governing law and jurisdiction provisions. Clients further acknowledge that these provisions are necessary to provide a clear legal framework for all services rendered by Aston VIP.
This governing law clause ensures a structured and equitable approach to resolving disputes while providing clients with clarity regarding their legal rights and obligations.
12. Indemnity
Clients agree to indemnify and hold Aston VIP harmless against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to the following:
Non-compliance with terms
Any failure by the client to comply with these Terms and Conditions, including breaches of exclusivity, non-payment of fees, or failure to meet compliance requirements such as KYC and AML regulations.
Violation of laws
Any act or omission by the client that contravenes applicable local or international laws, resulting in claims or penalties imposed on Aston VIP.
Provision of inaccurate information
Losses or damages arising from the submission of false, incomplete, or misleading information by the client during the course of service delivery.
Third-party claims
Claims made by third parties against Aston VIP as a direct or indirect result of the client’s actions or omissions, including disputes with regulatory bodies, financial institutions, or other service providers.
12.1 Legal costs and defence
This indemnity extends to cover all legal costs and expenses incurred by Aston VIP in defending against such claims, whether through negotiation, arbitration, or formal court proceedings. Clients agree to cooperate fully with Aston VIP in the investigation and defence of any such claims.
12.2 Exclusions
The indemnity does not apply to claims arising solely from:
- Gross negligence, wilful misconduct, or breach of contract by Aston VIP.
- Acts or omissions by third parties for whom Aston VIP is not responsible.
12.3 Notification and Resolution
In the event of a claim, Aston VIP will:
- Notify the client in writing within a reasonable timeframe.
- Provide details of the claim and the basis for seeking indemnification.
- Work collaboratively with the client to resolve the matter, where possible.
12.4 Client acknowledgement
By agreeing to these Terms, clients acknowledge their understanding of and commitment to this indemnity clause. This provision ensures that Aston VIP is protected from undue risks and liabilities arising from client actions, enabling the continued delivery of high-quality services.
This indemnity clause establishes a robust framework for accountability, safeguarding Aston VIP while promoting transparency and mutual responsibility.
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Contact us – we’re ready to assist you!
For any inquiries, clarifications, or assistance, please contact Aston VIP via email or by phone. Our team is available to provide support and address your concerns promptly.
Prefer messaging? Contact us through messengers or simply give us a call: Our working hours: Monday to Friday, 9 AM – 6 PM CET
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